Effective Date: 11 August 2026

Welcome to We Care Total Pest Control.

These Terms & Conditions govern your use of our website, your interaction with our team and your purchase or use of pest-control services provided by us.

By accessing our website, submitting an enquiry, requesting an inspection, accepting a quotation, booking a service or using our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Website: https://wecaretotalpestcontrol.com/
Phone: +91 8291 855 855
Email: wecaretotalpestcontol@gmail.com

1. ABOUT OUR SERVICES

We Care Total Pest Control provides professional pest-management services for residential, commercial and institutional properties.

Our services may include:

  • Cockroach control
  • Termite control
  • Bed bug control
  • Rodent control
  • Mosquito control
  • General pest management
  • Commercial pest management
  • Society pest-management services
  • Restaurant and food-business pest management
  • Office and corporate pest management
  • Warehouse pest management
  • AMC / annual pest-management plans
  • Follow-up and warranty services, where applicable

The exact scope of service depends on the pest problem, property conditions, treatment selected and quotation accepted by the customer.

2. WEBSITE INFORMATION

We make reasonable efforts to ensure that information published on our website is accurate and useful.

However, website content may include general information about pest-control methods, services, treatment times, warranties, offers and other business information.

Actual treatment requirements and results may vary depending on:

  • Type of pest
  • Severity of infestation
  • Property condition
  • Sanitation and hygiene
  • Entry points
  • Moisture
  • Food availability
  • Structural conditions
  • Neighbouring properties
  • Customer compliance with preparation instructions
  • Environmental conditions
  • Re-infestation from external sources

Therefore, information displayed on the website should not be treated as a guarantee that every infestation will be eliminated in one treatment.

3. INSPECTION AND QUOTATION

Where an inspection is offered, our technician may assess:

  • Pest activity
  • Infestation level
  • Affected areas
  • Entry points
  • Breeding areas
  • Sanitation conditions
  • Structural conditions
  • Treatment requirements

Based on the inspection, we may recommend a suitable treatment plan.

Any quotation provided is based on the information available at the time and may change if additional infestation, treatment requirements or property conditions are identified.

A quotation becomes applicable only after acceptance by the customer and subject to the agreed terms.

4. SERVICE BOOKING

A service booking may be made through:

  • Website enquiry
  • Telephone
  • WhatsApp
  • Email
  • Sales representative
  • Technician
  • Other authorised communication channels

A booking is considered confirmed only after confirmation from We Care Total Pest Control.

Appointment timings may be subject to technician availability, location, traffic, weather, emergency situations and other operational circumstances.

5. CUSTOMER RESPONSIBILITIES

Customers are expected to:

  • Provide accurate information regarding the pest problem
  • Provide accurate property and contact information
  • Provide safe and reasonable access to the areas requiring treatment
  • Follow pre-treatment instructions
  • Follow post-treatment instructions
  • Inform our technician about children, pets, elderly persons, allergies or other relevant safety considerations
  • Inform us about sensitive areas or materials that may require special handling
  • Ensure that treated areas are accessible to our technicians
  • Maintain reasonable hygiene and sanitation after treatment
  • Follow recommendations provided by our technicians

Failure to follow preparation or post-treatment instructions may affect treatment effectiveness.

6. CHEMICALS AND TREATMENT METHODS

Pest-control treatment may involve the use of professional pest-management products, formulations, gels, baits, sprays, traps or other treatment methods depending on the pest and property.

Products and treatment methods are selected according to the service requirement and applicable safety requirements.

Customers must follow all instructions provided by our technicians regarding:

  • Evacuation
  • Re-entry time
  • Food handling
  • Cleaning
  • Ventilation
  • Storage of food and utensils
  • Access to treated areas
  • Protection of pets and other occupants

Customers should not interfere with, remove or alter treatment applications without consulting our team.

7. CHILDREN, PETS AND OCCUPANTS

Customers are responsible for ensuring that children, pets and other occupants follow the safety instructions provided before, during and after treatment.

Where required, customers must temporarily vacate treated areas and return only after the recommended re-entry period.

We Care Total Pest Control will provide reasonable treatment-related instructions; however, customers remain responsible for following those instructions.

8. TREATMENT RESULTS

Pest control is an ongoing management process and not always a one-time activity.

Treatment effectiveness may depend on several factors beyond our control.

These may include:

  • Existing infestation level
  • Hidden breeding areas
  • Building construction
  • Neighbouring premises
  • Sanitation
  • Water accumulation
  • Food sources
  • Open drains
  • Garbage disposal
  • Cracks and openings
  • Re-introduction of pests
  • Movement of people, goods or furniture

Accordingly, unless specifically stated in writing, we do not guarantee permanent or lifetime elimination of pests.

9. WARRANTY / REVISIT POLICY

Where a particular service includes a warranty or free revisit, the terms, duration and scope of that warranty will be communicated in the quotation, invoice, service report or other applicable document.

A warranty may be subject to:

  • The specific pest treated
  • The treatment area
  • The agreed warranty period
  • Customer compliance with instructions
  • Hygiene and sanitation conditions
  • Access to the affected area
  • Absence of new infestation sources

A warranty does not automatically cover new or unrelated pest infestations.

Warranty claims may be rejected where the issue results from circumstances outside the agreed service scope.

10. AMC SERVICES

Annual Maintenance Contracts (“AMC”) are subject to the specific terms mentioned in the customer’s AMC proposal, quotation, invoice or agreement.

An AMC may specify:

  • Number of visits
  • Service frequency
  • Covered pests
  • Covered areas
  • Response time
  • Warranty/revisit terms
  • Excluded services
  • Payment schedule
  • Contract duration

Any service not specifically included in the AMC may be charged separately.

AMC services are not automatically transferable to another property unless agreed by us in writing.

11. SERVICE FEES AND PAYMENT

Service charges will be communicated before or at the time of booking wherever reasonably possible.

Payment may be made through accepted payment methods, including:

  • UPI
  • Bank transfer
  • Card/payment gateway
  • Cash, where accepted
  • Other approved payment methods

Unless otherwise agreed in writing, payment is due according to the payment terms communicated in the quotation or invoice.

Additional services or treatment requirements may attract additional charges.

12. CANCELLATION AND RESCHEDULING

Customers may request cancellation or rescheduling of an appointment by contacting us as early as reasonably possible.

If a technician has already been assigned, dispatched or reached the property, cancellation or rescheduling charges may apply where communicated in advance.

For AMC or specialised commercial contracts, cancellation terms will be governed by the applicable agreement.

13. REFUND POLICY

Refund eligibility depends on the nature of the service, payment made, work performed and terms communicated at the time of booking.

Once a pest-control treatment has been performed, refund requests may not automatically be accepted merely because the customer remains dissatisfied with the level of pest activity.

Where a service includes a warranty or revisit, customers should first contact our team to allow us to inspect and provide the applicable corrective or follow-up service.

Approved refunds, if any, will be processed using an appropriate payment method and within a reasonable period.

14. CUSTOMER COMPLAINTS

We encourage customers to report any service-related concern as soon as possible.

For complaints, please contact:

Phone: +91 8291 855 855
Email: wecaretotalpestcontol@gmail.com

Where applicable, our team may arrange a follow-up inspection or revisit.

Complaints should include sufficient information to enable us to identify the customer, property, service date and nature of the concern.

15. PROPERTY ACCESS

Customers must provide reasonable access to the property and affected areas for inspection and treatment.

If required areas cannot be accessed, the technician may be unable to complete the treatment.

We are not responsible for treatment limitations resulting from inaccessible areas or information withheld by the customer.

16. CUSTOMER’S REPRESENTATIONS

By booking a service, you confirm that:

  • The information provided to us is accurate to the best of your knowledge.
  • You have the authority to request the service at the property.
  • You will inform us of relevant safety or property conditions.
  • You will follow the treatment instructions provided by our technicians.
  • You will make payment according to the agreed terms.

For rented, leased, society or commercial premises, the customer is responsible for obtaining any permissions required from the owner, society, landlord, facility manager or other authorised person.

17. DAMAGE TO PROPERTY

Customers should inform technicians about fragile, valuable or sensitive items before treatment.

Where specific preparation or removal of items is recommended, customers are responsible for completing such preparation unless otherwise agreed.

We shall not be responsible for damage arising from:

  • Failure to disclose sensitive materials
  • Failure to follow preparation instructions
  • Pre-existing property defects
  • Improper storage
  • Unauthorised interference with treatment
  • Conditions outside our reasonable control

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.

18. LIMITATION OF LIABILITY

To the extent permitted by applicable law, our liability in relation to a specific service shall be limited to the amount actually paid by the customer for that particular service, except where such limitation is prohibited by law.

We shall not be responsible for indirect, incidental, consequential or special losses arising from pest infestation or treatment, to the extent such exclusion is legally permissible.

This clause does not exclude liability for matters that cannot legally be excluded or limited.

19. FORCE MAJEURE

We shall not be responsible for delays or inability to provide services caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Severe weather
  • Government restrictions
  • Epidemics or pandemics
  • Transport disruptions
  • Strikes
  • Civil disturbances
  • Power or network failures
  • Acts of government authorities
  • Other unforeseen circumstances beyond reasonable control

Where possible, we will attempt to reschedule the affected service.

20. WEBSITE USE

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to the website
  • Interfere with website functionality
  • Introduce malicious software
  • Copy or reproduce website content without permission
  • Misuse website forms
  • Submit false or misleading information
  • Use automated systems to abuse or overload the website

We reserve the right to restrict or terminate access where misuse is identified.

21. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content, including:

  • Logo
  • Brand name
  • Text
  • Images
  • Graphics
  • Videos
  • Designs
  • Layout
  • Service descriptions
  • Marketing material

are owned by or licensed to We Care Total Pest Control and are protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish or commercially exploit website content without prior written permission.

22. REVIEWS AND TESTIMONIALS

Customers may voluntarily provide reviews, feedback, photographs or testimonials relating to our services.

By submitting content to us for publication, you grant us permission to use such content for legitimate business and marketing purposes, subject to applicable law and any specific agreement between the parties.

We reserve the right to moderate or remove content that is false, abusive, unlawful, defamatory or unrelated to our services.

23. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience.

We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites.

24. PRIVACY

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use and protect personal information.

Privacy Policy: [Insert Privacy Policy Page Link]

25. CHANGES TO SERVICES AND TERMS

We reserve the right to modify:

  • Services
  • Prices
  • Offers
  • Service packages
  • Website content
  • Operating procedures
  • These Terms & Conditions

from time to time.

Updated Terms & Conditions will be published on this page.

Continued use of the website or services after an update may constitute acceptance of the revised Terms, subject to applicable law.

26. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Mumbai, Maharashtra.

27. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the extent permitted by law.

28. ENTIRE AGREEMENT

These Terms & Conditions, together with the applicable quotation, invoice, service agreement, AMC agreement and Privacy Policy, constitute the terms governing the customer’s use of our website and services, unless a separate written agreement provides otherwise.

For corporate, institutional or AMC customers, the specific written agreement between the parties shall prevail in the event of a conflict.

29. CONTACT US

For questions, service concerns or clarification regarding these Terms & Conditions, please contact:

WE CARE TOTAL PEST CONTROL

Phone: +91 8291 855 855
Email: wecaretotalpestcontol@gmail.com
Website: https://wecaretotalpestcontrol.com/

Business Address: [Insert Full Business/Registered Address]

Working Hours: Monday to Sunday, 9:00 AM to 9:00 PM

Last Updated: 11 August 2026