Effective Date: 11 August 2026

At We Care Total Pest Control, we respect your privacy and are committed to protecting the personal information that you share with us through our website, enquiry forms, telephone calls, WhatsApp, email, social media platforms and other communication channels.

This Privacy Policy explains how we collect, use, store, protect and disclose your information when you visit or use our website:

For the purpose of this Privacy Policy, “We Care Total Pest Control”, “we”, “us” or “our” refers to the business operating the website and providing pest-control services.

Legal Entity: [Insert Legal Entity Name]
Registered/Business Address: [Insert Full Address]
Email: wecaretotalpestcontol@gmail.com
Phone: +91 8291 855 855

1. INFORMATION WE COLLECT

When you use our website or contact us for pest-control services, we may collect information including:

A. Personal Information

This may include:

  • Full name
  • Mobile number
  • Email address
  • Property address or service location
  • Preferred date and time for inspection/service
  • Details about the pest problem
  • Type of property, such as home, office, society, restaurant, warehouse or commercial premises
  • Billing and payment information where applicable
  • Information provided during customer support or complaint interactions

B. Information Collected Through the Website

When you browse our website, certain technical information may be automatically collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of website access
  • Referring website or source
  • General website usage information

C. Information Provided Voluntarily

You may provide information when you:

  • Request a free inspection
  • Submit an enquiry form
  • Request a quotation
  • Book a pest-control service
  • Contact our customer-care team
  • Request an AMC
  • Submit a complaint
  • Communicate with us through WhatsApp, email, phone or social media
  • Provide feedback or a review

2. HOW WE USE YOUR INFORMATION

We may use the information collected from you for legitimate business purposes, including:

  • Responding to your enquiries
  • Scheduling property inspections
  • Providing quotations
  • Booking pest-control services
  • Delivering pest-control treatments
  • Managing AMC and warranty services
  • Sending service confirmations and reminders
  • Communicating regarding appointments and technicians
  • Responding to complaints and service requests
  • Maintaining service records
  • Issuing invoices, receipts and payment confirmations
  • Improving our products and services
  • Understanding customer requirements
  • Maintaining internal records
  • Preventing fraud, misuse or unauthorised activity
  • Complying with applicable laws and regulatory requirements
  • Sending promotional or marketing communications where permitted and where appropriate consent or other lawful basis exists

3. CUSTOMER COMMUNICATION

When you submit your contact details to us, you may receive communications relating to your enquiry or service, including:

  • Phone calls
  • SMS
  • WhatsApp messages
  • Emails
  • Appointment confirmations
  • Service reminders
  • Payment reminders
  • Warranty/follow-up notifications
  • Customer-service communications

Where permitted by applicable law, we may also send information about our pest-control services, AMC plans, offers or other relevant services.

You may request to stop promotional communications at any time by contacting us.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

  • Remember user preferences
  • Improve website performance
  • Understand website traffic
  • Measure advertising effectiveness
  • Improve our marketing campaigns
  • Provide a better user experience

Third-party services such as analytics, advertising or social-media platforms may also use cookies or similar technologies.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. LEAD GENERATION AND ADVERTISING

We may advertise our services through platforms such as Google, Meta/Facebook, Instagram and other digital advertising platforms.

If you submit your information through an advertisement, landing page or lead-generation form, that information may be shared with us so that we can respond to your enquiry.

We may use enquiry information to:

  • Contact you regarding your pest-control requirement
  • Understand the source of enquiries
  • Improve advertising campaigns
  • Measure campaign performance
  • Follow up on service enquiries

Any third-party platform’s handling of your information will also be subject to that platform’s own privacy policy.

6. SHARING OF PERSONAL INFORMATION

We do not sell your personal information as a standalone commercial product.

However, we may share relevant information with trusted third parties where reasonably necessary for providing our services or operating our business.

These may include:

  • Pest-control technicians and service personnel
  • Customer-support personnel
  • Technology and website service providers
  • CRM and lead-management platforms
  • Payment-processing providers
  • Accounting and billing service providers
  • Marketing and advertising service providers
  • Communication service providers
  • Professional advisers
  • Government authorities or law-enforcement agencies where legally required

We expect service providers handling customer information on our behalf to maintain appropriate confidentiality and security.

7. PAYMENT INFORMATION

Where online or digital payments are available, payment transactions may be processed through third-party payment gateways.

We generally do not store complete card, banking or payment credentials on our website unless specifically required and lawfully permitted.

Payment information may be processed directly by the relevant payment service provider in accordance with its privacy policy and security practices.

8. SERVICE RECORDS

For providing effective pest-control services, we may maintain records relating to your property and service history.

These records may include:

  • Service dates
  • Type of pest
  • Treatment performed
  • Areas treated
  • Follow-up requirements
  • Warranty information
  • AMC details
  • Technician/service records
  • Customer complaints
  • Service observations

Where applicable, these records may be maintained as part of our customer service or digital pest-management records.

9. DATA SECURITY

We take reasonable measures to protect personal information from unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing services
  • Maintaining customer and service records
  • Managing warranties and AMC commitments
  • Resolving disputes and complaints
  • Accounting and taxation requirements
  • Legal and regulatory compliance
  • Protecting our legitimate business interests

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social-media platforms or other online services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of those websites before providing personal information.

12. CHILDREN’S PRIVACY

Our website and services are intended for general customers and businesses and are not specifically directed at children.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate action.

13. YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request information about personal data held by us
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a privacy-related complaint

To exercise an applicable right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

14. GRIEVANCE / PRIVACY CONTACT

For privacy-related questions, requests or complaints, you may contact:

Privacy & Grievance Contact
We Care Total Pest Control
Email: wecaretotalpestcontol@gmail.com
Phone: +91 8291 855 855
Address: [Insert Business/Registered Address]

We will make reasonable efforts to review and respond to privacy-related requests within the period required under applicable law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

Any updated version will be published on this page with a revised “Effective Date”.

We recommend reviewing this page periodically.

16. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts having jurisdiction over [Mumbai, Maharashtra], subject to applicable law.

17. CONTACT US

If you have any questions regarding this Privacy Policy or the way we handle your information, please contact:

WE CARE TOTAL PEST CONTROL

Phone: +91 8291 855 855
Email: wecaretotalpestcontol@gmail.com
Website: https://wecaretotalpestcontrol.com/

Last Updated: 11 August 2026